Recent replies by icarus

Also a new venue, replacing the Duke of Monmouth:
Oxford Jazz Kitchen and will be taking place at the James Street Tavern, East Oxford, OX4 1EU, Fridays 9.00pm.

I did manage to get fish and chips there not long ago. Not very good, and heavily salted chips. When the manager asked me if I'd enjoyed it I told him this. He said that the salting was company policy (presumably to make customers thirsty) and asked me if I was not content. When I said I wasn't, he gave a full refund, which was more than I expected.

Sorry not to have been able to answer earlier. Be careful about using a "really determined" lawyer. There are solicitors who will push a case far beyond what is reasonable, whether to make money or simply out of the urge to "win". But this is a very expensive and not very useful approach. What you need is a good solicitor who will not be browbeaten but will know the sensible limits of what can be done.