Seeking help in Oxford? Oxford City Council and Oxfordshire County Council can help you with all issues relating to local government & services; Oxford County Council's Health and Social Care pages are particularly useful if you are looking for a support organisation locally. Oxford City Council also has local Customer Service Centres where you can drop in and ask about housing, council tax, benefits, etc. Click here for locations and opening times.
Need a volunteer, or considering doing some volunteering yourself? Have a look at our Volunteers page.
- ADAPt (All-age Dementia Advocacy Project) – 01865 742745
- Advocacy support for people of all ages with dementia or dementia-type conditions, to express their views and wishes so they can be heard.
- Advocacy Services: see Oxfordshire Advocacy below
- Alcoholics Anonymous
- Local 01865 242373, national 08457 697555 – 24hr helpline.
- Al-Anon
- Support &
understanding for friends & family of problem drinkers. Call their national
helpline for times & locations of local meetings: 020 7403 0888
- Alzheimer's / Dementia: see SPECAL, DementiaWeb, the Dementia Information Line
and The Clive Project below
- Asian Women's Helpline
- Freephone 0800 0526077 or 01865 200861/01865 200863
- Benefits Advice
- Barton: 01865 744152, Underhill Circus, Oxford.
Blackbird Leys: 01865 770206, 96, Blackbird Leys Road.
Rose Hill & Donnington: 01865 438634, The Cabin, The Oval, Rose Hill.
Claimants Union: 01865 723750, East Oxford Community Centre.
- British Red Cross – 01235 552660
- Oxfordshire Branch, Colwell Drive, Abingdon
Open Monday - Friday 9:00 to 17:00
Welfare, medical loans, advice, support, tracing relatives. Training
in first aid, nursing skills, welfare skills and industrial skills. Hand
crafts.
- CAPOLD (Citizen Advocacy for People of Oxfordshire with a Learning Disability) – 01865 741293
- Advocacy support for people with a learning disability to have more say about their lives. Offers a community and hospital (secure units) based scheme.
- Carers Centre – 01865 205192 / 01865 295176
- 174a, Cowley Road
Free and confidential service to carers, with info, advice, support and
advocacy.
- Childcare Information – 08452 262636
- Lists of registered childminders, creches and playgroups.
All childcare information in the county is maintained and distributed by the Oxfordshire Family Information Service.
- Childline – 0800 1111
- 24hr free helpline for children and young people.
- Children's Play Development – 01865 252812
- Part of Oxford City Council. Holiday playschemes, afterschool
clubs.
- Citizens Advice Bureau – 08444 111 444
- 95 St Aldate's, Oxford, OX1 1DA
Phone advice available 10am - 4pm Monday - Friday. Come in 10am - 1pm Mon, Tue, Wed & Fri, 10am - 4.30pm Thu
Outreach surgeries by appointment only at Slade & Headington Childrens Centre (Thu 9am - 12pm); Elms Road Childrens's Centre (Every other
Wed 9:30am - 12pm);
Florence Park Children's Centre (Wed 1.30 - 3.30pm).
"Free advice and confidential information. Practical help with debt, benefits, employers, landlords, consumer rights, immigration etc. "
- The Clive Project (Early onset dementia support) – 01993 776295
- Enables younger people with dementia, and their families, to live life to the full by providing specialist services and support across Oxfordshire. Individual activities, social events and a monthly café are enjoyed by many, with information and supportive team available.
mail@thecliveproject.org.uk
- Community Health Council – 01865 723569
- 5th Floor, Seacourt Tower, West Way, Botley
Independent body
helping patients with complaints.
- Counselling
- See 'Isis Centre', below for NHS counselling. If you
go to private practitioner, expect to pay £25 - £55 per hour. Get a personal
recommendation if possible. Otherwise, BACP (British Association for Counselling &
Psychotherapy) lists their accredited practitioners, who are under
obligation to practise ethically.
- Cruse - Bereavement Care – 01865 245398
- Wesley Memorial Hall, New In Hall Street
Open Mon-Fri 10:00-14:00, Sat 10:00-12:00. Messages can
be left on answerphone outside hours.
Counselling, practical advice and help with all aspects of bereavement.
Also social groups and activities.
-
Dementia Information Line - 01993 700061
- For people with dementia, their carers and professionals who want information on dementia and the services, facilities etc in Oxfordshire.
Open 9am – 7pm Mon - Fri, 10am - 6pm Sat, Sun and Bank Holidays (from 1 April 2011).
- DementiaWeb - online all-age Dementia resource
- An all-age, web based dementia information resource for Oxfordshire. Aims to help people with dementia, their carers and health professionals find information about dementia and the support and care services available to them in Oxfordshire.
- Families Need Fathers - Oxford Branch
- 07986 378833 / 07921 857558
Registered UK charity providing information and support to parents and grandparents, including unmarried parents, of either sex.
Chiefly concerned with the problems of maintaining a child's relationship with both parents during and after family breakdown.
Open meeting at the Rover Sports and Social Club, Roman Way, Cowley, from 19:30 on the first Tuesday of every month.
- 'Headspace' @ The Mill - see 'The Mill', below
- Health Information Service – 0800 665544
- Homelessness (Oxford City Council) – 01865 252673
- For people who are or who are about to be homeless.
- Housing and homelessness advice service (free): see Shelter, below
-
- Humanist Funeral Services
- Oxford and surrounding areas. For more info see www.fionasloman.co.uk.
- Hypnotherapy
- Find a qualified, registered hypnotherapist near you via the online resource www.hypnotherapy-directory.org.uk. More general info about hypnotherapy can be found there too.
- Isis Counselling Centre – 01865 556648
- Dartington House, Little Clarendon Street (Monday-Friday,
9:00 to 17:30).
Information, consultation and professional (NHS) counselling for anyone
who is distressed by personal or emotional problems. No referral necessary,
but you will need to make an appointment and there is a waiting list. Also
holds lists of accredited counsellors/therapists etc in the area.
- K.E.E.N. (Kids Enjoy Exercise Now) – 01865 318131
- 13, Bevington Rd, OX2 6NB. keen@herald.ox.ac.uk, http://users.ox.ac.uk/~keen/.
Organisers of numerous events to exhaust the little ones.
- Luther Street Centre – 01865 726008
- Full GP service for homeless people and drug and alcohol
users.
- Mediation Oxfordshire – 01865 776789
- Comprehensive dispute resolution for neighbours, young people, parents & schools, workplace & commercial, restorative justice, landlords & tenants. medox@btconnect.com
- Mental Health Resource Centre – 01865 728981
- 19, Paradise St.
Drop-in centre for information and advice
on mental health.
- 'Headspace' @ The Mill - 01865 721458
- 46, Cowley Rd, OX4 1HZ
Mental health services centre (part of MIND, see below) offering a new drop-in service for stressed students from 14th October 2008.
themill@oxfordshire-mind.org.uk / www.oxfordshire-mind.org.uk
- MIND – 01865 511702
- 125, Walton St.
Information and advice
on mental health. Mental Health Information Line: 01864 247788, open 9.30am – 4.30pm Mon-Fri, www.omhi.org.uk
- NHS Direct – 0845 46 47
- Nurse-led 24hr helpline.
- Nightline – 01865 270270
- 16 Wellington Square
Lines open throughout the night during University terms: 8pm-8am.
Confidential listening, support and information, for students by students.
- Night Shelter – 01865 250153.
- Luther Street. Emergency accommodation for the homeless.
- OSTAS (Oxfordshire Short-Term Advocacy Scheme) – 01865 742690
- Short-term advocacy support for people who want to be heard and gain greater control over their lives.
- Oxford Aunts Care – 01865 791017
- 3 Cornmarket Steet.
Open Monday to Friday - 09:30 - 16:30
Private company offering a fully managed live-in service for adults of all ages in their own homes from general support to complex healthcare needs.
- Oxfordshire Advocacy - 01865 741200
- Independent, free and confidential support to get your voice heard in Oxfordshire.
Individual services also offered: OSTAS (short-term advocacy), CAPOLD (for people with a learning disability)
and ADAPt ( for people with dementia).
- Oxfordshire Befriending Network - 01865 791781
- East Oxford Community Centre,
Princes Street,
Oxford OX4 1DD. enquiries@oxonbefriending.net
Offers support and company to people with potentially
life-threatening illness.
- Oxfordshire Family Information Service - 08452 262636
- This service maintains all the county's childcare information, including lists of registered childminders, creches and playgroups. It also provides info on:
parenting classes, activities for children and young people, family support, health information, out of school clubs, early years education plus information and support to young people and parents of young people.
- Oxfordshire Family Mediation – 01865 741781
- 125 London Road, Headington, Oxford OX3 9HZ. admin@ofm.org.uk
Family solutions, mediation, and support for children. www.ofm.org.uk
Oxford
Friend Lesbian and Gay Helpline – 01865 726893 - PO Box 137, East Oxford DO, Oxford OX4 1ZJ.
Lines open 19:00 to 21:00 Tuesday, Wednesday and Friday
You might also want to call the London Lesbian and Gay Switchboard
(tel 0207 837 7324), which is open 24 hours a day.
- Oxford Sexual Abuse and Rape Crisis Centre (OSARCC) – 01865 726295, freephone 0800 783 6294 (does not show on BT bills)
- Free, confidential telephone support to female survivors of rape, sexual abuse, domestic violence and sexual harassment. Ring the helpline to speak to a trained female volunteer, or leave a message on their secure twenty-four answerphone. Alternatively, write to them at OSARCC, PO Box 20, St Aldates Post Office, Oxford OX4 1DY, or contact them via email: support@osarcc.org.uk or their website: www.oxfordrapecrisis.net.
The staffed helpline is open Mon and Thurs 6.30-9pm, Fri 11.30am-2pm and Sun 6-8.30pm.
Take an online survey for OSARCC: Have your say on whether you might be interested in face-to-face support, and how you think it would work best.
- Oxfordshire Women's Aid – 0800 731 0055
- Staffed during office hours, otherwise answerphone with
details.
- The Owl Speech Centre – 01865 246600
- 9 Park End Street, Oxford OX1 1HH · info@theowltherapycentre.co.uk
Private speech and language therapy clinic
for children aged 0 - 16, staffed
by highly qualified, experienced NHS therapists. Assessments and therapy available either in-house or through
outreach (e.g. home and school) visits throughout Oxfordshire.
- Racism Actionline – 01865 815121
- For those experiencing racial harassment.
- Relate: Oxfordshire Marriage Guidance
- Aylesbury (01296) 427973
Banbury (01295) 258141
Oxford 01865 242960 (33 Iffley Road)
- Restore – 01865 455820
- Manzil Way, off Cowley Road. Fax: 01865 241434
Registered Charity offering creative work rehabilitation and training for people
in Oxfordshire experiencing mental health problems. RESTORE's 'LEaP' project offers support for those who wish to become self-employed. Ring 01865 455825 or email leap@restore.org.uk for more info.
- Ricability (advice for the elderly / disabled)
- 020 7427 2460
Independent consumer research charity providing free, practical and unbiased reports for older and disabled people.
- RSPCA
- 24-hour cruelty line: 0870 5555 999
General Enquiries: 0870 333 5999
The Samaritans – 08457 909090 (Oxford branch 01865 722122) available 24 hrs- 60 Magdalen Road, usually open for visits 8am - 10pm
The Samaritans provide free, confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Will listen to any problems. Call, write, phone or email: jo@samaritans.org
- Scout Enterprises (Western) Ltd – 01865 395544
-
The Regal Area Community Centre, Ridgefield Road, Oxford OX4 3BY
Not-for-profit Oxford-based charity helping unemployed people return to the workplace. Tailored and personalised packages of support. oxford@scout-enterprises.co.uk
- Shelter - free housing advice
- 09:30 - 17:00
on Tuesdays: Council Offices, 2/3 Bank Court, Templars Square (Cowley shopping centre), OX4 3XH. Thursdays: 109 St Aldates, OX1 1DS
Homelessness charity Shelter offers free (council-funded), independent advice, advocacy and homelessness prevention services to clients in both social and private accommodation in Oxford.
- Social Services – 0845 050 7666 (out-of-hours emergencies: 0800 833408)
- Care and protection for adults and children. For help for vulnerable people who are at risk of abuse you can go to the Safe from Harm website: www.oxonsafeguardingadults.org.uk.
The website is related to adult abuse, with particular relevance to more vulnerable adults.
- SPECAL (Specialized Early Care for Alzheimer's) - 01993 822129
- Independent dementia care charity with an innovative and highly practical approach, taking a positive view of what it is possible to achieve for a person with dementia and their family. Wide range of workshops, training courses and support services suitable for families requiring help and also for professionals working in the field of dementia care.
SPECAL care enables people with dementia to enjoy a good quality of life throughout the rest of their life.
Address: The Administrator, The SPECAL Centre, Sheep Street, Burford, Oxon, OX18 4LS. help@specal.co.uk
Registered charity number 1088247
- Speech Therapy (0-16 years): see Owl Centre
- Steppin' Stone Centre – 01865 728545
- 139, Magdalen Road. A day centre for homeless and vulnerably housed people.
Open from 11am-2pm and from 5pm-8pm every day except Wednesdays.
- Terrence Higgins Trust – 01865 243389
- 43 Pembroke Street, OX1 1BP.
info@thtoxfordshire.org.uk
HIV-related information and help.
- Thames Valley Police Domestic Violence Co-ordinators
- City: 01865 335165 (office hours)
North/West: 01295 754625
South/Vale: 01235 776000 (ask for D.V. unit)
- Tuberous Sclerosis Association – 0121 445 6970
- Contact Harriet Spencer, TS Specialist Adviser (London, Anglia and the South East), 226 Mare Street, London, E8 1HE. Tel/Fax: 0208 986 5499
E-Mail: support@tuberous-sclerosis.org
/ website: www.tuberous-sclerosis.org
- Victim Support – 01865 751511
Click here for Jessica Rose's 'Dying at home: a few things the family should know'
