We had some coffee and cakes. There was a good range to choose from, but the cakes didn't taste fresh. Italian ice cream is advertised outside and there were maybe 3 or 4 different flavours, 100% not Italian flavours. The service was awful; one of the waitress was constantly hiding in a corner near the bathroom chatting on her mobile phone, the other one was a bit better but she spilt all the coffee while taking it to us. They were both very rude and after we where there for about half an hour, one of them came to tell us to go to pay (the café wasn't going to close, were we at the table for too long?!).

At the till, there was some confusion over what was supposed to be on the bill, and we were generally made to feel unwelcome.

I went this weekend, it has improved massively. The food was much better, I ordered a wrap - it was very tasty - and the cakes are much better! Very delicious and light, and the service was very efficient and quick. I was very impressed by the refurbishment.

I'm rarely one to write reviews on places, but I was so disappointed by the service here that I felt obliged to warn others not to waste their money. Went on a Saturday afternoon with my family and it was very quiet compared to similar venues - I fully understand why now. The service was awful and frankly rude, the coffees and hot chocolates were poor, i.e. weak, milky and luke-warm, and the cakes substandard. Hygiene was also a major issue in the food prep areas and it seemed that the toilets hadn't been cleaned for a considerable amount of time.

Food quality is amazing. A nice relaxing feel to the place. They could do with a few more waiters/waitresses when the place gets busy.