Went to Four Candles on Thursday 12th of July for pre-theatre supper, it was quite busy but the staff were great, got served very quickly, ordered four meals which came so fast we did not have time to drink half a pint. Food is what you would expect from a fast food pub, ok and very cheap, table was cleared and we had time for a wine as well. Well done staff.

I took my family here this evening and ordered dinner and drinks. After dinner, the children wanted pudding, so at 7.30pm, I queued to order brownies and ice cream. The order on the receipt was 7.45pm. At 8.10pm I went back to the bar to ask where their ice cream was, and was told 'your children are not allowed in here past 8pm', at which I explained that we had been waiting for their ice cream for 25 minutes.

I was dealing with the guy behind the bar and he was great. He was running between the kitchen and me trying to sort out the problem and get my kids their ice cream. All I wanted was to take them home and get them to bed. While I was waiting at the bar (another 15 minutes) for the guy to come back from the kitchen, I was approached by a woman who told me my kids were not allowed in there past 8pm. I replied telling her that I knew this and explained the situation. Somehow the situation ended with the woman - the manager - telling me that I was no longer to be served at the bar.

Credit to the other staff for trying to sort things out, but the bottom line is that this is unacceptable. The food is okay, the price is cheap, but this kind of mistake is not worth it.