This set-up of providing a set number of identical covers at more or less the same time is obviously much more manageable for the venue than a normal service pattern, and no doubt the in-between wine chat helps too, so the theatre of the whole thing works out very well (though one's proximity to the kitchen door probably plays a part too!). I have known it to struggle, service-wise, on other occasions, and whilst I've never found fault with the food, the bad impression one gets from a feeling of neglect is hard to shake off when forming an opnion of a place. The problems with service do however look to me like little more than staff shortage, so one imagines this is fixable. In any case, if you can manage to hear about the next tasting dinner in time (the plan is for the event to go monthly soon), I strongly recommend that you give it a go.
We came here to punt on a Wednesday afternoon at around 5pm. I definitely believe it is the best place to punt. The scenery is much more stunning than if you were to do it in town. It was peaceful, quiet and very serene. Beautiful. They do not offer the service to have somebody to operate the punt for you, but the environment is perfect for beginners. The staff are extremely friendly, it's a fantastic location with its own parking and the prices are reasonable.