I placed an order on the John Lewis web site at 5pm on Saturday, my item was available to collect from Waitrose in Headington at noon on Sunday. I totally agree with the previous review. This is how a supermarket should be! Every till was staffed with cheerful smiling assistants, help was available at the self-service machines, 4 members of staff at the click-and-collect kiosk, ample helpful staff in store putting out the stock. Whilst I was waiting for a few minutes for my item to be brought down from the store room at least 4 members of staff asked if I was being served. Well done Waitrose. Shame it's not round the corner from me, and it is pricy but still excellent.

Went up there to collect a package the other night. Very friendly atmosphere throughout (staff and customers), but the really amazing thing was that a young man actually offered to, and then took, my package (medium heavy) out to my car for me! First time that's ever happened to me in a supermarket - I was flabbergasted! It was lovely to see staff talking to each other in a humourous and relaxed way whilst working. Will go again!