Need a volunteer, or considering doing some volunteering yourself? Have a look at our Volunteers page.
see Getting Heard (formerly Oxfordshire Advocacy) below
Support & understanding for friends & family of problem drinkers. Call their national helpline for times & locations of local meetings: 020 7403 0888. Alateen provides support for 12-17 year olds.
For anyone whose drinking is causing them problems. Local 01865 242373, national 08457 697555 – 24hr helpline.
Tel 01865 778618 9am - 5pm Monday - Friday, or email firstname.lastname@example.org
Weekly shopping service includes picking, packing, delivery anywhere in Oxfordshire (9am-6pm, Mon - Sat), and if necessary unpacking too. You can order from a printed catalogue, or online. This service is a partnership between Alixcare and Budgen's.
Alzheimer's / Dementia:
Aphasia: (communication difficulties following a stroke or head injury)
see Connect below
Asian Women's Helpline
Freephone 0800 0526077 or 01865 200861/01865 200863
Barton: 01865 744152, Underhill Circus, Oxford.
Blackbird Leys: 01865 770206, 96, Blackbird Leys Road.
Rose Hill & Donnington: 01865 438634, The Cabin, The Oval, Rose Hill.
Claimants Union: 01865 723750, East Oxford Community Centre.
British Red Cross – 01235 552660
Oxfordshire Branch, Colwell Drive, Abingdon
Open Monday - Friday 9:00 to 17:00
Welfare, medical loans, advice, support, tracing relatives. Training in first aid, nursing skills, welfare skills and industrial skills. Hand crafts.
Cancer, Older People and Advocacy - 01865 230203
This service is for adults age 50+
Affected by Cancer and believe an advocate could help?
Our advocates can help support you with many issues that may arise when you have been diagnosed with cancer, including helping you to ask questions about your treatment, if appropriate, and what care options are available to you. We can also support you with any financial, social, housing and employment issues that may arise. Email: email@example.com
Part of Oxford Advocacy, see Oxfordshire Advocacy below.
Care Act Advocacy - 01865 741200
Please call if you require further information. Part of Oxford Advocacy, see Oxfordshire Advocacy below.
Care Agencies (private)
See list at the bottom of the page.
Childcare.co.uk – 08452 262636
offers lists of childminders, creches and playgroups. This service does not check Ofsted registration itself, and not all the people listed may be registered. Do check! You must become a member to access the information, and you may be charged a fee for some services, including messaging other members.
The Family Information Service (run by Oxfordshire Council) holds the full registered list, on behalf of Ofsted, and information is updated daily. Everything on this site is totally free to access. There's also a Facebook group.
Childline – 0800 1111
24hr free helpline for children and young people.
Children's Play Development – 01865 252812
Part of Oxford City Council. Holiday playschemes, afterschool clubs.
Citizens Advice Bureau – 08444 111 444
95 St Aldate's, Oxford, OX1 1DA
Phone advice available 10am - 4pm Monday - Friday. Come in 10am - 1pm Mon, Tue, Wed & Fri, 10am - 4.30pm Thu
Outreach surgeries by appointment only at Slade & Headington Childrens Centre (Thu 9am - 12pm); Elms Road Childrens's Centre (Every other Wed 9:30am - 12pm); Florence Park Children's Centre (Wed 1.30 - 3.30pm).
"Free advice and confidential information. Practical help with debt, benefits, employers, landlords, consumer rights, immigration etc. "
The Clive Project (Early onset dementia support) – 01993 776295
Enables younger people with dementia, and their families, to live life to the full by providing specialist services and support across Oxfordshire. Individual activities, social events and a monthly cafT are enjoyed by many, with information and supportive team available.
Community Health Council
5th Floor, Seacourt Tower, West Way, Botley
Independent body helping patients with complaints.
Connect – 01865 604329 / 020 7367 0846
Connect is a UK based charity supporting people with aphasia (a communication disability after stroke of head injury). Each person experiences aphasia differently. Some can no longer speak, some only have a few words. Others can no longer read, write or use numbers. Aphasia can be very isolating, and so Connect run peer-led groups where you can be yourself - you don't have to speak at all if you don't want to. Drop-in groups are first and third Tuesdays, 2.30-4.30pm at the North Oxford Community Centre, Diamond Place, Summertown, Oxford, OX2 7DP.
Head Office: St Alphege, King's Bench Street, London SE1 0QX. firstname.lastname@example.org / email@example.com
Contented Dementia Trust – 01993 822129 (formerly SPECAL)
Independent dementia care charity with an innovative and highly practical approach, taking a positive view of what it is possible to achieve for a person with dementia and their family. Wide range of workshops, training courses and support services suitable for families requiring help and also for professionals working in the field of dementia care. Their care enables people with dementia to enjoy a good quality of life throughout the rest of their life.
Address: The Administrator, The Old Hospital, Sheep Street, Burford, OX18 4LS. firstname.lastname@example.org
See 'Isis Centre', below for NHS counselling. TLC (The Listening Centre), also below, offer low cost counselling to those otherwise unable to afford it. If you go to private practitioner, expect to pay £25 - £55 per hour. Get a personal recommendation if possible. Otherwise, BACP (British Association for Counselling & Psychotherapy) lists their accredited practitioners, who are under obligation to practise ethically.
Cruse - Bereavement Care – 01865 245398
Wesley Memorial Hall, New In Hall Street
Open Mon-Fri 10:00-14:00, Sat 10:00-12:00. Messages can be left on answerphone outside hours.
Counselling, practical advice and help with all aspects of bereavement. Also social groups and activities.
Specialist telephone helpline for anyone with Dementia and their carers, and healthcare professionals wanting to know more about Dementia and local resources in Oxfordshire. Open 7am - 7pm every day including weekends and Bank Holidays.
DementiaWeb - online all-age Dementia resource
An all-age, web based dementia information resource for Oxfordshire. Aims to help people with dementia, their carers and health professionals find information about dementia and the support and care services available to them in Oxfordshire.
Families Need Fathers - Oxford Branch
07986 378833 / 07921 857558
Registered UK charity providing information and support to parents and grandparents, including unmarried parents, of either sex. Chiefly concerned with the problems of maintaining a child's relationship with both parents during and after family breakdown. Open meeting at the Rover Sports and Social Club, Roman Way, Cowley, from 19:30 on the first Tuesday of every month.
Female Genital Mutilation
Female Genital Mutilation is illegal in the UK, and when performed on anyone under the age of 16 it counts as child abuse. It carries a maximum prison sentence of 14 years. There are some areas of the world where there is a cultural tradition of carrying out FGM, but it is still illegal even if it is carried out in another country. Fortunately there are a number of groups who will help people at risk of this practice, or help families to resist cultural pressures to have it carried out.
Oxford Against Cutting are a local charity working to help prevent FGM of girls and women living in Oxfordshire and the South East. They have an informative website.
The NSPCC has a special FGM helpline, staffed 24hrs a day, on 0800 028 3550, or email email@example.com. Locally the Oxfordshire Multi-Agency Safeguarding Hub (MASH) are also very helpful if someone is at risk of FGM, and they can be contacted on 0345 050 7666, or email firstname.lastname@example.org. If someone is at immediate risk, call the 999 and ask for the police.
The Oxford Rose Clinic, a specialist FGM clinic based at the John Radcliffe Hospital, accepts self-referrals via email: email@example.com or telephone/text 07767 671 406, it is a confidential service open to pregnant and non-pregnant women that is run by a female doctor.
Getting Heard - 0300 343 5718
Free, independent and confidential Advocacy Support for disadvantaged and marginalised adults in Oxfordshire (formerly called Oxfordshire Advocacy).
We cover issues such as: safeguarding, carers, residential homes closing, housing, benefits, finance, relationships, accessing appropriate services, employment, physical health, mental health, legal, education, and multiple issues.
Supporting you to ensure your needs are expressed and your voice heard on matters that impact your wellbeing. Email: firstname.lastname@example.org
'Headspace' @ The Mill
- see 'The Mill', below
Health Information Service
– 0800 665544
Housing and homelessness advice service (free):
see Shelter, below
Humanist Funeral Services
Oxford and surrounding areas. For more info see www.fionasloman.co.uk.
Isis Counselling Centre – 01865 904552
Dartington House, Little Clarendon Street (Monday-Friday, 9:00 to 17:30).
Information, consultation and professional (NHS) counselling for anyone who is distressed by personal or emotional problems. No referral necessary, but you will need to make an appointment and there is a waiting list. Also holds lists of accredited counsellors/therapists etc in the area.
KEEN (Kids Enjoy Exercise Now) – 01865 264173
The Ley Community – 01865 371777 (admin) / 01865 373108 (admissions)
Luther Street Centre – 01865 726008
Full GP service for homeless people and drug and alcohol users.
Mediation Oxfordshire – 01865 776789
Comprehensive dispute resolution for neighbours, young people, parents & schools, workplace & commercial, restorative justice, landlords & tenants. email@example.com
Mental Health Resource Centre – 01865 728981
19, Paradise St.
Drop-in centre for information and advice on mental health.
46, Cowley Rd, OX4 1HZ
Mental health services centre (part of MIND, see below) offering a new drop-in service for stressed students from 14th October 2008.
firstname.lastname@example.org / www.oxfordshire-mind.org.uk
MIND – 01865 511702
125, Walton St.
Information and advice on mental health. Mental Health Information Line: 01864 247788, open 9.30am – 4.30pm Mon-Fri, www.oxfordmhf.org.uk
NHS Complaints - SEAP Independent NHS Complaints Advocacy Service – – 0300 343 5718
Free, confidential, independent NHS complaints advocacy service will help people make their voices heard when they feel NHS care has gone wrong. Volunteer advocates can help to write letters, attend meetings and explain choices at each stage. They deal with complaints about any NHS funded service including hospitals, GPs, dentists and pharmacists. . Oxfordshire@seap.org.uk
NHS Direct – 0845 46 47
Nurse-led 24hr helpline.
Nightline – 01865 270270
16 Wellington Square
Lines open throughout the night during University terms: 8pm-8am.
Confidential listening, support and information, for students by students.
Night Shelter – 01865 250153.
Luther Street. Emergency accommodation for the homeless.
Breastfeeding support and information. All breastfeeding mothers, mothers-to-be and partners welcome. Come with a problem or just to socialise with other local parents while feeding. (Highly recommended by various DI staff over the years, for friendliness and advice.)
In Oxford city there are 5 weekly sessions (as of May 2016):
Mondays - Marston Children's Centre, 12 - 2pm
Tuesdays - Rose Hill Children's Centre, 12.30 - 2.30pm
Wednesdays - Jericho Children's Centre, 12 - 2pm
Thursdays - East Oxford Children's Centre, 1 - 3pm
Fridays - Florence Park Children's Centre, 12.30 - 2.30pm
For full times, locations, and closures at Christmas, Easter, and August holidays see here: www.obcg.org.uk/index.php/timetable. For out of hours help see Facebook group.
PO Box 137, East Oxford DO, Oxford OX4 1ZJ.
Lines open 19:00 to 21:00 Tuesday, Wednesday and Friday
You might also want to call the London Lesbian and Gay Switchboard (tel 0207 837 7324), which is open 24 hours a day.
Oxford Sexual Abuse and Rape Crisis Centre (OSARCC) – 01865 726295, freephone 0800 783 6294 (does not show on BT bills)
Free, confidential telephone support to female survivors of rape, sexual abuse, domestic violence and sexual harassment. Ring the helpline to speak to a trained female volunteer, or leave a message on their secure twenty-four answerphone. Alternatively, write to them at OSARCC, PO Box 20, St Aldates Post Office, Oxford OX4 1DY, or contact them via email:
email@example.com or their website: www.oxfordrapecrisis.net. The staffed helpline is open Mon and Thurs 6.30-9pm, Fri 11.30am-2pm and Sun 6-8.30pm.
Oxfordshire Befriending Network - 01865 791781
East Oxford Community Centre, Princes Street, Oxford OX4 1DD.
Offers support and company to people with potentially life-threatening illness.
Oxfordshire Credit Union - 01865 777 757
Helpline open Mon-Fri, 8am-4pm except Wed pm.
Community-owned credit union for people living or working in Oxfordshire. An ethical financial co-operative offering savings and loans.
This service maintains all the county's childcare information, including lists of registered childminders, creches and playgroups. It also provides info on: parenting classes, activities for children and young people, family support, health information, out of school clubs, early years education plus information and support to young people and parents of young people.
Oxfordshire Family Mediation – 01865 741781
Oxfordshire Women's Aid – 0800 731 0055
Staffed during office hours, otherwise answerphone with details.
The Owl Therapy Centre – 01242 571883
Court Place Farm, Marsh Lane, Marston, OX3 0NQ and Bradbury Lodge, Gordon Woodward Way, OX1 4XL · firstname.lastname@example.org
Private multidisciplinary therapy clinic for children aged 0 - 18, staffed by highly qualified, experienced NHS therapists. Assessments and therapy available either in-house or through outreach (e.g. home and school) visits throughout Oxfordshire.
Racism Actionline – 01865 815121
For those experiencing racial harassment.
Relate: Oxfordshire Marriage Guidance
Aylesbury (01296) 427973
Banbury (01295) 258141
Oxford 01865 242960 (33 Iffley Road)
Restore – 0845 250 0518
Manzil Way, off Cowley Road
Oxfordshire charity supporting people with mental health issues in order to enable them to do the things they want to do. Coaching, recovery groups, sports and other activities, training.
Ricability (advice for the elderly / disabled)
020 7427 2460
Independent consumer research charity providing free, practical and unbiased reports for older and disabled people.
24-hour cruelty line: 0870 5555 999
General Enquiries: 0870 333 5999
The Samaritans – 08457 909090 (Oxford branch 01865 722122) available 24 hrs
60 Magdalen Road, usually open for visits 8am - 10pm
The Samaritans provide free, confidential, non-judgemental emotional support, 24 hours a day for people who are experiencing feelings of distress or despair, including those which could lead to suicide. Will listen to any problems. Call, write, phone or email: email@example.com
Shelter - free housing advice
09:30 - 17:00 on Tuesdays: Council Offices, 2/3 Bank Court, Templars Square (Cowley shopping centre), OX4 3XH. Thursdays: 109 St Aldates, OX1 1DS
Homelessness charity Shelter offers free (council-funded), independent advice, advocacy and homelessness prevention services to clients in both social and private accommodation in Oxford.
Social Services – 0845 050 7666 (out-of-hours emergencies: 0800 833408)
Care and protection for adults and children. For help for vulnerable people who are at risk of abuse you can go to the Safe from Harm website: www.oxonsafeguardingadults.org.uk. The website is related to adult abuse, with particular relevance to more vulnerable adults.
Speech Therapy (0-16 years):
see Owl Centre
Steppin' Stone Centre – 01865 728545
139, Magdalen Road. A day centre for homeless and vulnerably housed people.
Open from 11am-2pm and from 5pm-8pm every day except Wednesdays.
Terrence Higgins Trust – 01865 243389
43 Pembroke Street, OX1 1BP.
HIV-related information and help.
Thames Valley Police Domestic Violence Co-ordinators
City: 01865 335165 (office hours)
North/West: 01295 754625
South/Vale: 01235 776000 (ask for D.V. unit)
The Listening Centre (TLC) - 01865 794794
Leys Children's Centre, Cuddeston Corner, 61 - 63 Cuddeston Way, Blackbird Leys, Oxford OX4 6SB
Offering low-cost counselling in East Oxford. Sessions are for up to 6 months. Clients pay what they can afford.
Leys Children's Centre: Monday 3.30 - 8.30pm; Tuesday - Thursday 5.30 - 8.30pm
Leys Health Centre: Tuesday 9.30am - 12.30pm
Rosehill Children's Centre: Wednesday 9.30am - 12.30pm
Tuberous Sclerosis Association – 0121 445 6970
Contact Harriet Spencer, TS Specialist Adviser (London, Anglia and the South East), 226 Mare Street, London, E8 1HE. Tel/Fax: 0208 986 5499
E-Mail: firstname.lastname@example.org / website: www.tuberous-sclerosis.org
Victim Support – 01865 751511
Click here for Jessica Rose's 'Dying at home: a few things the family should know'
Private Care Agencies
Oxford-based Domiciliary Care Agency providing daily visits (up to four times per day) or live-in care. Email email@example.com or call 01865 338069
Enterprise House, Telford Road, Bicester OX26 4LD.
Phone 0808 180 9455 or email firstname.lastname@example.org
Helping Hands provides a professional and in-depth range of care packages, helping service users to remain comfortable and independent in their own homes. All professionals are skilled and highly trained, able to take on both light and more extensive care requirements.
3 Cornmarket Steet. 01865 791017
Open Monday to Friday - 09:30 - 16:30
Private company offering a fully managed live-in service for adults of all ages in their own homes from general support to complex healthcare needs.